Terms and Conditions

Room keys must be picked up from the following address between the hours of 14:00 and 21:00

230 Katoomba Street, Katoomba NSW 2780
A security deposit of AUD 250 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Please inform Mountain Top Holiday Home in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Cancellation Policy
The property operates on a 14 day "Cancellation & No Show Policy" on all rooms and rates. Failure to notify reception of your non arrival by 1.00 pm 14 days before your expected arrival date will incur the full charge.
Arrival and Departure
Room keys must be picked up from the following address between the hours of 09:00 and 21:00:
230 Katoomba Street, Katoomba.
NSW 2780
Deposit / Payment Policy

To finalise your booking we require a credit card number, and authorisation. This will secure your booking. The first nights charges are deducted from your card, at the time of booking; or alternatively you can deposit direct into our bank account -
BSB #: 082 255
Account : 59 362 8847.
We do not accept cheques, unless prior arrangements have been made with management.

A security deposit of AUD 250 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Security of your personal information
Any personal information that we collect about customers including email addresses will be kept in our database. We will take reasonable steps to ensure that the personal information we hold is protected against misuse, disclosure and unauthorised access, including restricting access of personal information only to employees who require it in order to fulfill our obligations to you.

We will not disclose any personal information to third parties outside our company, without your written authority (except to the individual to whom the personal information relates) unless we are required by law or it is otherwise necessary.

In addition, we will comply with all legislation, principles, industry codes and policies by which we are bound (including without limitation the Privacy act 1988)


Smoking in rooms - NO SMOKING IN ALL ROOMS
We reserve the right to charge a $500 fee for extra cleaning.
This includes cleaning, dry cleaning, airing out the room, carpet cleaning and 1 or 2 nights of non selling the room.

A copy of these terms and conditions can be obtained from reception.
No Party Policy
We have a strict "No Party Policy" to ensure all our guests have a pleasant stay with us. The management reserve the right to refuse accommodation at their discretion we also reserve the right to have you removed from the premises with no refunds.
Pet accommodation
Pets are allowed at an additional cost of $ 20.